Privacy Policy

1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal
data of our website visitors and service users; in other words, where we determine the
purposes and means of the processing of that personal data.
1.3 By using our website and agreeing to this policy, you consent to our use of cookies in
accordance with the terms of this policy.
1.4 In this policy, “we”, “us” and “our” refer to Glan Aber Hotel Ltd.

2. Credit
2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).

3. How we use your personal data
3.1 In this Section 3 we have set out:
(a) the general categories of personal data that we may process;
(b) the purposes for which we may process personal data; and
(c) the legal bases of the processing.
3.2 We may process data about your use of our website and services (“usage data“). The
usage data may include your IP address, geographical location, browser type and version,
operating system, referral source, length of visit, page views and website navigation paths, as
well as information about the timing, frequency and pattern of your service use. The source
of the usage data is our analytics tracking system. This usage data may be processed for the
purposes of analysing the use of the website and services. The legal basis for this processing
is consent.
3.3 We may process your personal data that are provided in the course of the use of our
services (“service data”). The source of the service data is you or your employer. The
service data may be processed for the purposes of operating our website, providing our
services, ensuring the security of our website and services, maintaining back-ups of our
databases and communicating with you. The legal basis for this processing is consent OR our
legitimate interests, namely the proper administration of our website and business OR the
performance of a contract between you and us and/or taking steps, at your request, to enter
into such a contract.
3.4 We may process information contained in any enquiry you submit to us regarding goods
and/or services (“enquiry data“). The enquiry data may be processed for the purposes of
offering, marketing and selling.

4.4 We may disclose your enquiry data to one or more of those selected third party
suppliers of goods and services identified on our website for the purpose of enabling them to
contact you so that they can offer, market and sell to you relevant goods and/or services. Each
such third party will act as a data controller in relation to the enquiry data that we supply to it;
and upon contacting you, each such third party will supply to you a copy of its own privacy
policy, which will govern that third party’s use of your personal data. We would only do the
above with your express permission.
4.5 In addition to the specific disclosures of personal data set out in this Section 4, we may
disclose your personal data where such disclosure is necessary for compliance with a legal
obligation to which we are subject, or in order to protect your vital interests or the vital
interests of another natural person. We may also disclose your personal data where such
disclosure is necessary for the establishment, exercise or defense of legal claims, whether in
court proceedings or in an administrative or out-of-court procedure.

5. International transfers of your personal data
5.1 In this Section 5, we provide information about the circumstances in which your
personal data may be transferred to countries outside the European Economic Area (EEA).
5.2 The hosting facilities for our website are situated in UK
5.3 Google Analytics are situated in the USA. The European Commission has made an
“adequacy decision” with respect to the data protection laws of each of these countries.
Further information on Google Website https://privacy.google.com/businesses/compliance/

6. Retaining and deleting personal data
6.1 Personal data that we process for any purpose or purposes shall not be kept for longer
than is necessary for that purpose or those purposes.

7. Amendments
7.1 We may update this policy from time to time by publishing a new version on our
website.
7.2 You should check this page occasionally to ensure you are happy with any changes to
this policy.
7.3 We may notify you of changes to this policy by email or through the private messaging
system on our website.

8. Your rights
8.1 You may instruct us to provide you with any personal information we hold about you;
provision of such information will be subject to:
(a) We will provide a copy of the information free of charge. However, we can charge a
‘reasonable fee’ when a request is manifestly unfounded or excessive, particularly if it is
repetitive.
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually
accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a
utility bill showing your current address).
8.2 We may withhold personal information that you request to the extent permitted by law.
8.3 You may instruct us at any time not to process your personal information
8.4 In practice, you will usually either expressly agree in advance to our use of your
personal information for marketing purposes, or we will provide you with an opportunity to
opt out of the use of your personal information for marketing purposes.

9. About cookies
9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by
a web server to a web browser and is stored by the browser. The identifier is then sent back to
the server each time the browser requests a page from the server.
9.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie
will be stored by a web browser and will remain valid until its set expiry date, unless deleted
by the user before the expiry date; a session cookie, on the other hand, will expire at the end
of the user session, when the web browser is closed.
9.3 Cookies do not typically contain any information that personally identifies a user, but
personal information that we store about you may be linked to the information stored in and
obtained from cookies.

10. Cookies that we use
10.1 We use cookies for the following purposes:
(a) authentication – we use cookies to identify you when you visit our website and as you
navigate our website.
(b) security – we use cookies as an element of the security measures used to protect user
accounts, including preventing fraudulent use of login credentials, and to protect our website
and services generally.
(c) analysis – we use cookies to help us to analyse the use and performance of our website
and services; and
(d) cookie consent – we use cookies to store your preferences in relation to the use of
cookies more generally.

11. Cookies used by our service providers
11.1 Our service providers use cookies and those cookies may be stored on your computer
when you visit our website.
11.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers
information about website use by means of cookies. The information gathered relating to our
website is used to create reports about the use of our website. Google’s privacy policy is
available at: https://www.google.com/policies/privacy/.

12. Managing cookies
12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods
for doing so vary from browser to browser, and from version to version. You can however
obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
(Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-deletemanage-cookies
(Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
12.2 Blocking all cookies will have a negative impact upon the usability of many websites.
12.3 If you block cookies, you will not be able to use all the features on our website.

13. Our details
13.1 This website is owned and operated by Glan Aber Hotel and Livetech Ltd.
13.2 We are registered in England and Wales under registration number 10816816, and our
registered office is at Holyhead Road, Betws-y-Coed, LL24 0AB.
13.3 Our principal place of business is at Holyhead Road, Betws-y-Coed, LL24 0AB.
13.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form;
(c) by telephone, 01690 710325; or
(d) by email, using reception@glanaberhotel.co.uk.

14. Data protection officer
14.1 Our data protection officer’s contact details are: Lee Rogers – reception@glanaberhotel.co.uk